Mailbox access forms
Located on Support Portal at https://support.adler.edu/support/catalog/items
To request access to a shared mailbox use the form, Shared Mailbox Access Request.
To request delegate access to another user's account, use the form, Delegate Mailbox Access Request.
There are different types of access for Shared and Delegate mailbox access.
Read and manage permissions
Allow the user to read emails in the mailbox and organize folders
Send as permissions
Allow the user to send email as the mailbox. Mail sent this way will appear as if the mailbox has sent it.
Send on behalf of permissions
Mail sent this way will show who the user is that sent on behalf of the mailbox.
To send emails as or on behalf of a different account, choose the mailbox from the dropdown in the From field. This is the same for both Outlook Desktop and Outlook Online.
Additional mailboxes should show up in the o365 Web Portal immediately after being approved. A restart may be required to see the new mailboxes in Outlook Desktop.
If new mailboxes don't appear after restarting, mailboxes a user has access to can be manually added.
Manually add mailbox to Outlook Desktop for read access
Manually change From Field in Outlook Desktop for Send access
After receiving Send access to a shared mailbox or delegate mailbox, open a New Email.
If the From field does not automatically appear in Outlook desktop, enter from in the search bar at the top right. Choose From Field.
In the New Email form, select the From Field to change the mailbox you are sending from. If you do not see a mailbox you have access to, select Other Email Address...
Enter an email address you have access to and press OK.
The address should now appear in the From Field when you drop it down. Select it to send email from this account.