Technology Service Desk

Remove and Re-add Outlook Dekstop Profile



1. In Outlook select File



2. In Info, select Account settings > Manage Profiles.



3. Select Show Profiles...



4. Select the profile to remove and click on Remove



5. Click on Yes to confirm you want to remove the profile.



6. Select OK to save the changes. 




7. Select Exit to close Outlook then open it back up. You should only see one profile in the list of names.


  


8. Return to File > Info > Account Settings  > Manage Profiles




9. Select Show Profiles...





10. Select Add...




11. Enter the name of the profile (this is just how it will display in Outlook from the Profile select screen so the name can be whatever you like as long as you can tell which profile it is). Select OK




12. Enter the information for the account. Select Next after entering this information. 




13. It will load the sign-in page for a few seconds, then display a Microsoft Sign in page. Check the email address is right and select Next


 


14. It will load the Adler branded Sign in page. Enter the password again and select Sign in.



15. This is a different account than you have the computer enrolled as and you only want to use it for Outlook so un-check Allow my organization to manage my device and select No, sign in to this app only.



16. The account will take several seconds to configure and you should see a message showing the account was successfully configured. Select Finish.



17. The new Profile will be in the list of Profiles the next time you open Outlook and the account's inbox should be up to date. 


 










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