How to Take a Screenshot

A screenshot is a snapshot of what is on your computer screen at the moment.  Taking a screenshot is helpful for support because it allows you to capture errors that may be difficult to replicate for a service desk technician.


Windows

To capture the entire desktop

  1. Press the Windows logo key + W to open the Windows Ink Workspace. Select Fullscreen snip
  2. The Snip & Sketch tool will open and you will see a screenshot of your entire desktop.
  3. Use the controls at the top to edit, annotate, or save the image. 


To capture a selection of your screen

  1. Windows logo key + Shift + S to open up the Snip & Sketch tool immediately. The mouse will become a + symbol. Click and drag the mouse to make the selection.
  2. Release the mouse button and  the image will be copied to the clipboard. Click on the notification at the bottom right of the screen to edit, annotate, or save. Paste the image into an editable field. 


For more information

https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b


MacOS

To capture the entire desktop

Press Command (⌘) + Shift + 3.

The screenshot will be saved as a file on your desktop named "Picture 1."


To capture a selection of your screen

  1. Press Command (⌘) + Shift + 4 on your keyboard.  The cursor will turn into a cross-hairs icon.
  2. Move the crosshair pointer to where you want to start the screenshot.
  3. Drag to select an area. While dragging, you can hold the Shift key, Option key, or Space bar to change the way the selection moves.
  4. When you've selected the area you want, release your mouse or trackpad button. To cancel, press the Escape (esc) key before you release the button.
  5. Find the screenshot as a .png file on your desktop.

To capture a window

  1. Press Command (⌘) + Shift + 4 on your keyboard.  The cursor will turn into a cross-hairs icon.
  2. Press the Space bar. The pointer changes to a camera pointer.
  3. Move the camera pointer over a window to highlight it.
  4. Click your mouse or trackpad. To cancel, press the Escape (esc) key before you click.
  5. Find the screenshot as a .png file on your desktop.


This works with Finder windows and most application windows.


For more information

https://support.apple.com/en-us/HT201361


Mobile Devices

Android:

  1. Hold down at once Volume Down and Power for 1-2 seconds.
  2. Your device captures the entire screen and saves it as a photo.


For more information

https://support.google.com/android/answer/9075928



iOS (iPhone, iPad or iPod):

  1. Hold down Sleep/Wake then immediately press and release Home.
  2. Your device captures the entire screen and saves it as a photo.


For more information

iPhone:  https://support.apple.com/en-us/HT200289

iPad:  https://support.apple.com/en-us/HT210781

iPod:  https://support.apple.com/en-us/HT210780



Chrome OS (Chromebook or Chromebox):

  1. Hold down ctrl and press the "Switch Window" key.
  2. Your Chrome OS device captures the entire screen and saves it as a file into your Downloads folder. – OR --
  3. hold down ctrl and press F5


For more information

https://www.google.com/chromebook/howto/take-full-screenshots/

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