Technology Service Desk

How to reset your password on an Adler device

Who is this guide for?

Anyone who:

  • knows their current password
  • needs to change this password
  • uses an Adler-provided Windows computer (typically staff or core faculty)

Using a personal device to update your password? Use these instructions instead: 
How to Reset Your Adler Password from a Personal Device



Updating Your Password through Windows

For those with their own Adler-assigned Windows computer, resetting a password will follow a specific process to avoid later complications with Microsoft Office programs. The first step will change depending on whether you're on-campus or working remotely.

  1. If on-campus: connect to Eduroam wifi
    If remote with a VPN account: connect to Adler VPN (instructions available here:
    https://support.adler.edu/support/solutions/articles/17000049424)
    If remote without a VPN account: follow the instructions here, paying special attention to bullet #4 under Additional Notes:
    https://support.adler.edu/support/solutions/articles/17000006847
  2. Close all Office apps, such as Word, Outlook, and Teams.
  3. On your keyboard, press CTRL+ALT+DEL and choose Change Password
  4. Follow the prompts, entering your old password and then the desired password twice. Password requirements can be found later in the article.
  5. Lock your computer by pressing CTRL+ALT+DEL again and choosing Lock, then sign in with your new password.
  6. Open your Office apps and sign in if prompted.


Password Requirements

Your new password must follow these rules:

  • 8 or more characters long
  • Include 3 of the following 4: an uppercase letter, lowercase letter, number, or symbol
  • Cannot be a previously-used password
  • Cannot include your own name


Troubleshooting

The IT service desk can always be reached at 855-883-0033 for assistance.


Symptom: your Windows computer login still uses an old password, not the new one.
Solution: repeat step #1. This problem often occurs because the device is not connected to Adler Wi-Fi or VPN.


Symptom: (other)

Solution: contact the IT service desk for assistance


Related articles

Multi-factor Authentication Availability and Support

How to add or update additional MFA methods

How to reset your Adler password on a personal device

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