Technology Service Desk

How Do I Receive Calls in Microsoft Teams?

When you receive a call, Teams will show a popup notification with the name of the person calling. Select the Pickup button to answer or the Hangup button to disconnect. 



Note: If you are in Do Not Disturb mode, the notification will not show.  Calls that are missed will be shown in the History section.


After a call is received, it can also be put on hold by click on the More actions *** and selecting the option Hold. Everyone on that call will be notified, and you can continue the call by clicking Resume.



Call History

The Calls section shows a complete history of all your calls and any voicemails you have received.


Learn more about how to receive a call, transfer calls and how to manage the calls setting on Microsoft Teams

  1. Answering a call on Microsoft Teams.
  2. Transferring a call on Microsoft Teams.
  3. Managing your call settings on Microsoft Teams.


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