Technology Service Desk

Getting Started with Technology at Adler

Welcome to Adler University!  We are glad you are part of the Adler community and look forward to supporting you with all your technology needs.  Much of your academic experience at Adler will take place using our technology systems.  To ensure the best experience with these tools, please follow these quick-start recommendations.

 

Before Your Program Begins

 

Change your password

Your Adler account provides access to almost everything – Microsoft 365, Adler email, Adler Connect portal, Self-Service, Canvas (Learning Management System), on-campus workstation login, etc.

  • Your initial password was provided to you as part of our onboarding process and is case-sensitive.
  • Change your password anytime at passwordreset.microsoftonline.com
  • You must change your password every 90 days.
  • Your account username is generally set as, i.e., jdoe@adler.edu.
  • When you change your password, it should:
    • Be at least eight characters long
    • Contain at least three of the following four character types:
      • Upper-case letters
      • Lower-case letters
      • Numbers
      • Symbols –   @#!$*%
    • Not include any part of your name
    • Not be a password you’ve used in the past
  • While you're at passwordreset.microsoftonline.com changing your password, you will set up security questions so that you can manage your password on your own time in the future (even when our office is closed).

  

 

Log in to Microsoft 365

You will get access to email and other apps through your Adler Microsoft 365 account.  Your Adler email is your official means of communication while attending school here. Your professors, staff, organizations, and other students will use it to get in touch with you.


 

You can access it on the web, or easily add it to your smartphone or other mobile devices by installing the Outlook app. As a student at Adler, you also have access to the full Microsoft Microsoft 365 suite - including the Outlook desktop application.  Learn more.

  • Your email address is generally formatted as:  username@adler.edu (i.e., jdoe@adler.edu)
  • To log in to your Adler email account on the web, go to office.com, enter your Adler email address and password to sign in, then click Outlook to access your Adler email.
  • Please check your email account regularly!
  • Watch for Phishing scams – we will never ask for your user credentials by email

 


Familiarize yourself with Adler Connect

Log into Adler Connect, our web-based portal, for access to the bookstore, library, news, events, and announcements.


 

Familiarize yourself with Canvas (Learning Management System)

Canvas is a learning management system that you will use to access course resources, discussions, post assignments, syllabi, etc. You can access it through the Adler Connect Quick Links menu or by going directly to the Adler Canvas login page.  Log in using your Adler email address and password.

 

 


Familiarize yourself with Zoom

Zoom video conferencing service is available for all core faculty, adjunct faculty, staff, and current Adler University students.  Basic Zoom accounts allow users to host unlimited meetings of 40 minutes in duration with up to 50 participants.  All employees and current students are eligible for a Zoom Pro account which will allow you to host a virtual meeting longer than 40 minutes via a PC, Mac, iOS, or Android device for up to 300 attendees.

 

The following steps will get you started with Zoom in no time:

  1. Install Zoom on your device for connecting to classes
  2. Launch the Zoom app on your device and click Sign In.
  3. Click Sign In with SSO
  4. Log in using your Adler email address and password.

 

When hosting meetings

  1. Go to https://adler.zoom.us
  2. Click the Sign In button
  3. Log in with your Adler email address and password
  4. You will be upgraded to a Pro account automatically the first time you log in.

 

An account is not required to attend a meeting. External guests can be invited by email.

 

 

A drawing of a face

Description automatically generated with low confidenceFamiliarize yourself with Colleague Self-Service (Student Information System)

Log into the Colleague Self-Service, our web-based Student Information System (SIS). Self-Service accounts are issued to all students and are used to access your financial aid application status; class schedule; grades; and unofficial transcripts. In addition, Self-Service allows you to perform certain tasks such as registering for classes, requesting a transcript, and applying for graduation.

 

 

Test Computer Compatibility

When using your personal computer, we have minimum technology hardware/software requirements to ensure a successful experience.  On your computer, please visit the System Check tool to view these requirements and verify your system compatibility. Common software issues and fixes will be flagged by this tool.  You should also make sure your computer’s software, operating system, and anti-malware are updated with the latest relevant patches.  Some quick pointers:

 

Mobile Systems support:  Adler University systems are not yet supported for access on mobile platforms – however, some or even all system features may be functional on your specific device.


Install Web Browsers

Adler’s system tools are web-based – this allows you to log in from any Internet-connected computer that meets our specs.  We recommend that you install multiple web browsers on your computer in addition to, say, Safari or Microsoft Edge.  We recommend using Mozilla Firefox as well.  If you encounter difficulties accessing one of our systems, try a different browser – that might resolve the issue.

 

Download Microsoft Edge

Download Mozilla Firefox

 

Are you having browser issues?  Refresh the browser cache:  https://www.refreshyourcache.com/en/home/

 

 

Install Software

We offer Microsoft 365 which includes the full Microsoft Office suite for either Windows or Mac systems at no cost to Adler's active faculty, staff, and students!  You can download and install this software on up to five personal Windows/Mac computers.
 

 

While on Campus


Connect to the Wireless Network

If you’re on our Chicago or Vancouver campus, you are invited to connect your personal devices to our network while on-campus. We offer wireless access for our on-campus students, faculty, and staff, as well as guests.


Students, Faculty, and Staff Guests

Connect to the eduroam network

SSID: eduroam

Identity: your Adler email address

Password: your Adler password


(Android users only)

EAP method: PEAP

Phase 2 authentication: MSCHAPV2

Online certificate status: Require certificate status

Domain: adler.edu


Connect to the guest network

SSID: AU-Guest

Guests can connect by registering in our portal


Guests from universities that also use eduroam may use the eduroam SSID and their own university's credentials to connect rather than the guest network.

 

For more information on eduroam, please see the article, How to Connect to the EDUROAM Campus WiFi Network.


Printing/Scanning

You can print on campus using one of our on-campus workstations in labs/libraries:

 

Chicago

Vancouver

Printer:  AdlerSecurePrintQueue5

Printer:  AdlerSecurePrintQueueVC


You can then log into any student-accessible printer by swiping your Keycard ID or logging into the device with your Adler username/password to retrieve your print job. You can also scan unlimited content to your student email address. Refer to our Support Portal: https://support.adler.edu for more info.

 


Mobile Printing

If you need to print something from your own device, you can send the document you need to print as an email attachment from your Adler email account to print.  Mobile printing is available on or off-campus – you can print from your personal device – just send the document as an attachment from your Adler email account to the following email addresses by campus:

 

Chicago

Vancouver

chprinting@adler.edu

vcprinting@adler.edu

 

Note: Adler University does not charge Students, Faculty, and Staff for printing. You may see elements of the printing interface refer to the cost of materials, but users are not responsible for that cost.

 

Contact the Service Desk

The Service Desk is located in the Technology / Facilities Hub in 16-500 on the Chicago Campus and on the 3rd Floor of the Vancouver Campus. 


Need help?  We’re here!

We are here to help you – please reach out to us: 

 

Chicago Campus Hours:

Mon–Thu: 7 A.M.–7 P.M. CT

Fri: 8 A.M.–5 P.M. CT

Sat: 8 A.M.–3 P.M. CT


Vancouver Campus Hours: 

Mon–Fri: 8 A.M.–4 P.M. PT

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