Clearing Office 365 App Login Issues

Password resets on Adler accounts will affect any computers or devices where old credentials were saved. Once a user changes their Adler University password, there may be an issue that impacts their home computer’s ability to use the desktop applications as part of the Office 365 suite.  Two errors may appear:

1. After updating your personal, home PC, your PC may report that it is: "Managed by your organization"
2. You are unable to sign in to many of Microsoft Office Suite programs, including OneDrive, Word, and Teams, though the web browser versions still work. A blank screen may appear that does not allow the login page to be displayed:
3. 
   

This issue is caused by signing into the PC with your email address of @adler.edu. It can also be caused by leaving the "Allow my organization to manage my device" box checked when signing into applications, such as office, using your Adler email. It does not really make your PC managed by Adler but adds your PC to the Adler group at Microsoft.

Please refer to the appropriate section below to see what you need to do after a password reset.

Windows

After you change your Adler account password, you’ll need to sign out of all Microsoft Office apps you have installed on your computer, then sign back in before it will work again. To do this, open on of the Office 365 apps, then:

1. Click on the "File" tab at the top of the window.
2. Click on "Account" at the bottom left.
3. Click "Sign out" (located under your user profile picture), and then click "Yes" on the pop up. This should sign you out of all your Office 365 apps.

Windows home PC suddenly reports "Managed by your organization"

First disconnect the work/school account by going to the Start menu > Settings > Accounts > Access work or school.

Then sign into the various Office 365 applications that require your Adler email such as Word, Outlook, OneDrive, Excel, Teams or PowerPoint.  Make sure to uncheck "allow my organization to manage my device" and click "this app only" (so that the account isn't seen as a work account in windows)

macOS

After you change your Adler account password, follow these steps:

1. Open one of the Office 365 apps. The app's name should appear in the top left corner next to the Apple logo.
2. Click on that program name, and on the dropdown menu that appears, choose "Sign Out." That should log you out of all of the Office apps on the computer. You'll need to sign back in to each app using your Adler email address and new password.

iOS

If the Outlook app doesn’t prompt you for your new password, try removing and re-adding your account. In order to do so:

1. In the iPhone Outlook app, click on your profile icon at the top right of the screen.
2. Click on the "Gear" icon at the bottom left of the screen.
3. Click on your account, and then select "Delete Account."
4. After the account has been deleted, you'll need to set it up again.
5. For other Office 365 apps, sign out and back in again through the app's settings tab if the app does not immediately prompt you for the new password.

Android

The only difference between Android's Outlook interface and iPhone's is the profile icon you click, which looks like three horizontal lines. After clicking that, the "Gear" icon should be on the bottom left of the screen.