Microsoft Teams can act as a VOIP (voice over IP) device. Calls can be placed to any colleague within the organization just as you would a traditional phone.
Your Teams account has a phone number associated with it. If you would like calls to be forwarded from a desk phone to your Teams phone, please fill out the Service Request form: Phone Line Setup Request.
The following options are available on the left sidebar in the Calls section:
- Speed Dial: Curate categories and add people to them to keep everything organized.
- Contacts: List style display of all your contacts and some brief information pulled from their active directory profile.
- History: Shows a complete list of all the calls made, received, or missed – as well as the duration and when.
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Voicemail: Shows a list of the voicemails received as well as a text transcription of them.
- Voicemail can be configured from the Settings menu.
- The Calls section shows a complete history of all your calls and any voicemails you have received or you can search via your contacts list for an individual.
- Turn chats into calls using the phone icon at the top right of any chats.
- Calls can be transferred to another user.
- A call can have up to 20 users at once on it, all displaying video and audio.
To dial a number manually, select Dial a number at the bottom of the Calls section.
Enter a number with the keypad, type, or paste it in the entry field. Your direct line will also be displayed here for reference.
Select Call after entering the number.
When receiving a call, teams will show a push notification with the name of the person calling. Select the Pickup button to answer or the Hangup button to disconnect.
Note: calls will ring in Teams unless your status is set to Do not Disturb. Calls that are missed will be shown in the History section.